Online Store for all Building Materials
Refunds And Exchange Policy
Faulty Products
In the unlikely event that a delivered product (including special order and made-to-measure items) is faulty, we will exchange the product or provide you with a full refund. Notification of any defect must be made within 10 days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange. Faulty products must be advised in writing either by email within 10 days for a full refund (including delivery charge).
Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. We require the return of the products within 14 days of the refund request being made. To arrange for the product(s) to be collected, send an e-mail to sales@adelaidebuildingsupplies.com.au with your order number and details of the product to be returned. We will either dispatch a replacement or process the refund. All refunds will be made to the account used to purchase the product.
Unsuccessful Deliveries, Returns & Restocking
Customers are responsible for providing accurate and complete delivery information, including any access restrictions or site conditions that may affect delivery.
If we are unable to complete a delivery for any reason beyond our control, including but not limited to incorrect or incomplete delivery information, difficult or unsafe site access, restricted vehicle access, or the customer not being available to receive the goods, the delivery may be deemed unsuccessful and the goods may be returned to our warehouse.
If the order is subsequently cancelled after the goods have been returned, a 25% restocking fee will apply.
If the customer chooses to arrange their own collection of the returned goods from our warehouse, no restocking fee will apply.
Delivery charges are generally non-refundable. However, where a delivery cannot be completed due to exceptional circumstances and at our sole discretion, we may refund the delivery fee in whole or in part.
Products No Longer Required
In the event that you wish to return a product that is no longer required, we will provide you with a refund less a 25% restocking charge (if applicable) and excluding any delivery charges, provided we are advised of the proposed return within 14 days of the product being delivered to you. Alternatively, send an e-mail to sales@adelaidebuildingsupplies.com.au and we will arrange for the collection of the product by our nominated carrier. There will be a minimum charge, payable by you of $95 for this service, which may increase significantly dependent on your location and product type. Your refund will be processed within 14 days.
Due to the storage requirements for powders we will not take these back.
Damaged Products
In the unlikely event that products are delivered damaged, we will exchange the product or provide you with a full refund. Notification of any damage must be made within 10 days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange. Damaged products must be advised in writing either by email within 10 days for a full refund (including delivery charge).
Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. We require the return of the products within 14 days of the refund request being made. To arrange for the product(s) to be collected, send an e-mail to sales@adelaidebuildingsupplies.com.au with your order number and details of the product to be returned. We will either dispatch a replacement or process the refund. All refunds will be made to the account used to purchase the product.
Additional Information
For any further doubts or wish to get call back from us regarding your recently purchased product, click the button below and write to us anytime. We will try to reply as soon as we can.